An non customized item is only eligible for store credit or exchange within 14 calendar days of purchase. This doesn’t include printed tees these are custom made to order.
We do not do refunds based on brand of shirt. With the nationwide tee shirt shortage we use different brands due to what’s available at time we order. If you prefer a specific brand tee please contact us prior to ordering to see if it’s possible to get. Once order is placed we can not refund if it’s unavailable. Due to the nature of the product (design, size, shirt style and color) NO Returns, Exchanges, or cancellation are accepted.
If color of embroidery or htv is not specified when ordering then what is depicted in online picture is what color will be done. No refunds or exceptions!
When ordering monogrammed items please list the initials in the order you would like them. Most prefer First, Last and Middle but some do not. Once an order is placed it can not be changed. We unfortunately will not remake, replace or refund when this happens.
Items must not be worn, used or tampered with when exchanging for replacement or store credit.
Damaged items MUST be reported within 5 days of receiving the goods. No refunds will be given on damaged items only exchanges on items of equal or lesser value or a online/store credit will be given.
If you receive an item and the customization is incorrect and is our mistake we are more than happy to redo or replace the item but only within 5 business days of receiving your purchase. And incorrect item must be returned and unworn. This time frame will have special circumstances during gift giving holidays.
Holiday items are non returnable and non refundable unless damaged which must be reported within 5 days of receiving the item. More time is giving with gift or holiday purchases.
Many of our custom tees that we advertise are what we call mock ups meaning it’s a computer generated picture and not actually the physical tee. This can cause some slight variations in color of the actual tee color and design. Also colors can have slight differences depending on the customers phone or computer device. We try and match color of tees as closely as possible and if a different color is needed we will contact the customer prior to making or shipping any custom orders. No refunds or exchanges will be made due to the tee appearing darker or color variants.
Many of our customers send pictures requesting can we duplicate certain designs. We love helping our customers with their custom items but we also respect the original designer so therefore we will redesign the item as to make it a original of Caroline Layne Boutique LLC while still doing our best to make the customer happy. Therefore that will not be an exact match of the original design.
Customized apparel is nonreturnable and non refundable no exceptions. This includes all our tees we offer as these are made to order.
Turn Around Time:
Each of our items that require to be custom made are made to order as we receive payment. We do not start your order until payment is received. Please allow 14-21 business days for your order to be processed and made. Items will potentially ship faster depending on the work week. Due to covid-19 processing time may be longer. I will communicate with you if this is the case. This does not include Saturdays, Sundays or Mondays as the owner of Caroline Layne who is the only person who makes our custom items is not on site to make them. There are shortages in certain tee colors, as well as delays with USPS. We apologize greatly for any inconvenience! If an item needs to be made sooner, please send a message prior to ordering to ensure I can accommodate your need by the requested date. Extra fee may apply. All packages are not labeled prior to dropping off-they will not scan in the items till later in the evening/early morning once they have received the package at the distribution center.
Bleached & Dyed Tees:
Each shirt has a different bleaching pattern due to the handmade nature of the product. When you submit your purchase you are agreeing that you understand no two will ever be the same and there may be light flaws. Most bleached designs are pressed into the shirt using sublimation process so the ink is imprinted in the fibers of the shirt. You won't be able to feel the design like vinyl or a screen print and it will last the life of the shirt, slight fading may occur with the first wash of the shirt as the fibers get worn.
I know you can not wait to wear your bleached and dyed items but if you suffer from sensitive skin make sure to wash your items prior to wearing them.
Refunds will not be given due to flaws and slight fading. We would not send out anything we would not wear ourselves and take pride in everything we make.
Original Shipping is not refundable.
Shipping charges (original and return) are the customer's responsibility.
Although we package your items with care, damages can occur in shipment. If this happens, in most cases a claim can be filed by contacting USPS with your tracking number. Please save your packaging in case photos are needed for your claim.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) ANY OTHER email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a US Resident resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a US Resident resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
Caroline Layne Boutique LLC
[Re: Privacy Compliance Officer]
423 S Madison Blvd, Roxboro NC 27573, United States